Fog Bank Clothing Company ("we" and "us") is the operator of
(https://fogbankclothing.com/) ("Website"). By placing an order through this website you will be agreeing to the terms below. These are provided to ensure
both parties are aware of and agree upon this arrangement to mutually protect
and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time, there may be a stock discrepancy and we will not
be able to fulfill all your items at the time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the back-ordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for the shipping cost to the customer
We offer FREE local pickup in Del Norte County.
Once your order is completed you will be emailed or sent an SMS text with details on how to pick up your order.
3.1 Return Due To Change Of Mind
Fog Bank Clothing Company will happily accept returns due to change of mind as
long as a request to return is received by us within 30 days of receipt of the item
and are returned to us in the original packaging, unused and in resellable
Return shipping will be paid at the customer's expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
(Fog Bank Clothing Company) will refund the value of the goods returned but will
NOT refund the value of any shipping paid.
3.2 Refund Policy -
4. Delivery Terms
4.1 Transit Time Domestically
95% of all Fog Bank Clothing Company products are pressed/assembled in Del Norte County. Due to this fact, we generally do not ship products for approximately SEVEN (7) business days after your product is ordered. Furthermore, domestic shipments are in transit for approximately 2 - 7 days. This means that it could take fourteen (14) business days to receive your items. We will make every effort to deliver your purchase as soon as possible.
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at the checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.5 P.O. Box Shipping
Fog Bank Clothing Company will ship to P.O. box addresses using postal services
only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock. In the case that we discontinue a product, or are unable to reproduce the product we will notify the customer by email.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with the next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival at the destination country. This varies by country, and Fog Bank
Clothing Company encourage you to be aware of these potential costs before
placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Fog Bank Clothing Company at the
customers expense and the customer will receive a refund for the value of goods
paid, minus the cost of the return shipping. The cost of the initial shipping
will not be refunded.
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please email us at email@example.com